Returns, Refunds & Replacement Policy

RETURNS, REPLACEMENTS & REFUNDS

Buying fragile items online requires trust. Our policy is designed to offer you complete peace of mind while protecting our business from fraudulent claims.

 MANDATORY UNBOXING VIDEO POLICY CRITICAL NOTICE: Due to the fragile nature of Polyresin Idols, OSTNKART has a strict "No Video, No Refund" policy.

  1. The Requirement: You must record a video while opening the package.

  2. The Process:

    • Start recording before cutting the outer courier bag/box seal.

    • Show the Shipping Label clearly in the video.

    • Unbox the item and inspect it for breakage without pausing or editing the video.

  3. Why? This video serves as proof that the damage occurred during transit and not after delivery. It allows us to claim insurance from the courier company.

 RETURN WINDOW & ELIGIBILITY You may raise a return/replacement request within 7 DAYS of delivery.

Eligible Scenarios:

  1. Transit Damage: Product arrived broken/cracked (Unboxing video required).

  2. Wrong Item: You received a different design/size than ordered.

  3. Manufacturing Defect: Visible paint peeling or structural deformity.

Non-Eligible Scenarios:

  1. "Change of Mind": We do not accept returns if you simply dislike the product after purchase.

  2. Minor Variations: Hand-painted items may have slight color differences from studio photography. This is not a defect.

  3. Customer Negligence: Damage caused by the customer while opening the box or handling the idol.

THE RETURN PROCESS

  1. Initiate: Email support@ostnkart.com with Subject: Return - [Order ID]. Attach the Unboxing Video and photos.

  2. Approval: Our Quality Team will review the video within 24 hours.

  3. Pickup: We will arrange a reverse pickup.

    • Note: In rare cases where your pin code is not serviceable for Reverse Pickup, you may be asked to ship the item via India Post. We will reimburse shipping charges up to ₹100 upon submission of the receipt.

REFUND TIMELINES Refunds are initiated only after the product reaches our warehouse and passes quality inspection.

  • Prepaid Orders: Refund to source (Original Payment Mode) within 5-7 banking days.

  • COD Orders: Refund via NEFT/UPI. You will be required to provide your bank details.

  • Deductions: If a product is returned without a valid reason (if approved as a special exception), the two-way shipping charges will be deducted from the refund amount.